2025 Optima Education Calendar
Optima has a Best Practice Standard that each owner will attend at least 70% of Optima’s educational offerings and/or approved programs each year
Concierge Fund
The goal of the Prevent One Concierge Fund is to support risk management professional development, education initiatives, and “prevent one” claim for CHI owners.
Learning Paths
Follow our structured learning paths to deepen your knowledge and skills in key areas.
Resource Library
Access a variety of resources designed to support your risk management needs.
Upcoming Events
Creating a Culture of Safety in the Operating Room
Operating Room managers, patient safety leaders, and clinical department heads struggle to move toward a culture of safety. This session will describe the four key ingredients needed to reach this goal: mutual respect, teamwork, human factors engineering, and just culture.
June 2025 CHI Risk Manager's Virtual Huddle
Optima Risk Management invites CHI Risk Managers to join us for the June 2025 networking event, the CHI Risk Manager's Virtual Huddle.
Leverage a Maverick Mentality to Successfully Defend Elder Abuse Claims
Responding to an elder abuse claim is an expensive and often explosive task. Understanding your opponent’s tactics and building creative strategies to combat them is key.
Past Webinars
Reignite the Patient Experience- Fully Staffed
The healthcare industry needs a practical solution to both short and long-term staffing challenges. This presentation offers a clear path on re-energizing healthcare teams and revolutionizing the approach to patient care and workforce management. At its core, this presentation delves into a dual-focused strategy- reigniting the patient experience while addressing the ongoing staffing crisis.
AI in Healthcare: Opportunities, Risks, and the Road to Trust
Artificial intelligence (AI) has the potential to transform healthcare, and several applications are already being widely adopted. However, there are potential risks associated with AI use.
Communication and Resolution Programs: A Quality and Patient Safety Imperative
Communication and Resolution Programs (CRPs) have long been recognized as the optimal patient safety strategy for preventing and responding to harm events in healthcare. Across the US, several hundred healthcare organizations of various types are working to develop their CRPs. Yet, inconsistent CRP implementation remains the norm.
The Perfect Storm: Mental Health Patients Meet the Emergency Room
There is no debate in the healthcare industry regarding the mental health care crisis in emergency departments across the county. The seriously deficient care models not only cause major disruption in the treatment of medically ill patients, but is fraught with risks for mental health patients and staff alike.