Communication and Resolution Programs (CRPs) have long been recognized as the optimal patient safety strategy for preventing and responding to harm events in healthcare. Across the US, several hundred healthcare organizations of various types are working to develop their CRPs. Yet, inconsistent CRP implementation remains the norm.

There is no debate in the healthcare industry regarding the mental health care crisis in emergency departments across the county. The seriously deficient care models not only cause major disruption in the treatment of medically ill patients, but is fraught with risks for mental health patients and staff alike.

Many doctors are completely unprepared for malpractice litigation, even though the majority will experience it during their careers. The experience is shrouded in secrecy and shame, and the individual physician often suffers in isolation, sometimes with disastrous consequences.

The research is clear that well-being, work performance, and organizational culture suffer in the long term unless leaders develop the ability to balance the demands of the modern work world.