Reignite the Patient Experience- Fully Staffed
Speaker
Brain Lee, CSP, Hall of Fame, is one of North America's leading experts on Healthcare Patient Satisfaction and is the author of 8 books, including "Skillful Physician Communication" ; and "Keep Your Nurses and Healthcare Professionals for Life", and is recognized as one of North America’s leading experts in the field of patient, employee, and physician engagement. Brian is also the author of the US Hospital “HCAHPS Break through Leadership Webinar Series” and the ‘Everyone’s a Caregiver’ app.
Brian founded Custom Learning Systems Group in 1984 and the annual Healthcare Service Excellence Conference.
More than 35 of their clients have earned regional and national awards for world-class patient experience and employee engagement. An ever increasing number are achieving the coveted CMS 5 Star designation and the new NRRS 5 Star designation. Brian fully grasps the unique needs of healthcare clients and has personally consulted at over 420 Critical Access Hospitals throughout the nation.
As a culture change authority, Brian leads a team of 12 world class Speakers/ Implementation Specialists, who facilitate their clients’ efforts to enhance the patient experience, inspire staff engagement and retention, and increase physician satisfaction.
Brian has spoken in every state and province in North America and in 14 countries worldwide, regularly delivering keynotes, break outs and workshop presentations to Rural Healthcare Associations, State Hospital Associations, State office of Rural Health Associations, Quality Associations, Nurse Associations, Long-term Care Associations, and multiple National Healthcare Associations.
For two consecutive years, the International Customer Service Association evaluated Brian to be the #1 rated Customer Service Speaker in the world. He has been awarded the designation of CSP, Certified Speaking Professional, by the National Speakers Association and was inducted into the Speakers Hall of Fame.
Description
The healthcare industry needs a practical solution to both short and long-term staffing challenges. This presentation offers a clear path on re-energizing healthcare teams and revolutionizing the approach to patient care and workforce management. At its core, this presentation delves into a dual-focused strategy- reigniting the patient experience while addressing the ongoing staffing crisis.
Webinar Outline: Reignite the Patient Experience
Learning Objectives
At the end of the webinar, the participant should be able to:
- Identify ways to gain staff buy-in and shift the morale of an organization.
- List the 7 License to Please empowerment tools and know how to implement them.
- Evaluate areas where implicit bias can influence the patient experience.
Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours.
This meeting has been submitted for approval for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.