Communication and Resolution Programs: A Quality and Patient Safety Imperative
Speaker
Thomas H. Gallagher, M.D., is a general internist and Professor in the Department of Medicine at the University of Washington, where he is Associate Chair for Patient Care Quality, Safety, and Value. Dr. Gallagher is also a Professor in the Department of Bioethics and Humanities. Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency. Dr. Gallagher has published over 120 articles and book chapters, which have appeared in leading journals including JAMA, New England Journal of Medicine, Health Affairs, Surgery, Journal of Clinical Oncology, Archives of Internal Medicine, Archives of Pediatric and Adolescent Medicine, and the Joint Commission Journal. He is also Executive Director of the Collaborative for Accountability and Improvement, an organization dedicated to advancing the spread of Communication and Resolution Programs(www.communicationandresolution.org). In 2017, his work advancing Communication and Resolution Programs was recognized with the receipt of the John M. Eisenberg Patient Safety and Quality Award for Individual Achievement, presented by the National Quality Forum and The Joint Commission. He served as President of the Society of General Internal Medicine in 2017 and was recognized as a Master of the American College of Physicians in 2019.
Description
Communication and Resolution Programs (CRPs) have long been recognized as the optimal patient safety strategy for preventing and responding to harm events in healthcare. Across the US, several hundred healthcare organizations of various types are working to develop their CRPs. Yet, inconsistent CRP implementation remains the norm. In response, new policy initiatives, like the CMS Patient Safety Structural Measure, are increasing the importance of developing highly reliable CRPs. During this session, we reviewed the core elements of a CRP, discussed the emerging trends toward CRP implementation, heard from a healthcare organization about how they started their CRP journey, and identified tools and resources to help healthcare organizations to launch and improve their CRP design and operation.
Webinar Outline: Communication and Resolution Programs
Communication and Resolution Programs PowerPoint
Learning Objectives
At the end of the webinar, the participant should be able to:
- Describe the core elements of a highly reliable Communication and Resolution Programs (CRP) and the benefits of these programs.
- Discuss recent national developments related to the growth of CRPs for preventing and responding to harm events in healthcare.
- Outline the reasons why many healthcare organizations struggle with inconsistent implementation of their CRP and list the tools and resources available to support highly reliable CRP implementation.
Provider approved by the California Board of Registered Nursing, Provider number 12205 for 1 contact hours.
This meeting has been submitted for approval for 1 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.